Retail Operations Assistant Manager / Supervisor Técnico de Operaciones | Sant Feliu de Ll.

Do you love having fun and enjoying every second? This is how we believe work should be!

The Retail Operations department is waiting for you!

What can we say about us? We are flexible, dynamic, and always up to date with what’s going on out there and we have the best teams in our offices!

We create experiences, smile! You found us!

Your mission: 

Retail Operations International team coordination (2 people), that gives support to 75 stores in UK, France, Italy, Germany, Poland, Netherlands, Hungary and Czech Republic in their daily operations, ensuring that our stores can receive, process, sell and transfer merchandise in an effective way, through the main system applications and according to the standard processes across the Group.

What will the role entail?

1. Oversee retail back-office processes

Pre-season, in-season and post-season back-office activities, through the main IT applications in the Company, Rpro(POS) and SAP (ERP):

• Daily stores operations as deliveries uploading, end of season return management, transfers between stores, special events, promotions.
• Month-end reporting supervision ensuring the team reach deadlines.
• Train and support store teams in the point of sale processes and prepare user manuals.
• Plan and organize stock takes seasonal calendar, analyze stock discrepancies and report them to the relevant people.
• Train and motivate the team.
• Look for continuous process improvements.
• To communicate clearly from the top downwards to ensure departmental objectives are achieved.

2. Retail operations projects support

Collaborate in Retail Operations projects: a new point of sale applications, mobile POS, omnichannel new processes in the stores as click & collect, in-store returns or online sales in the stores.

• Key user in pilots, user acceptance test
• Training and users manuals for the new applications and processes.

Who will you report to? 

Retail Operations Manager